At Pacific Thai Urethanes, quality is the foundation of everything we do. We are dedicated to delivering high-performance chemical formulations that meet the evolving needs of the market whilst aligning with global standards for safety, sustainability, and innovation.

1. Customer Focus

We work closely with our customers to understand their requirements and deliver tailored, reliable, and high-performing chemical systems that support their success.

2. Regulatory Compliance and Product Safety

All formulations, raw materials, and production processes are rigorously managed to comply with relevant regulatory frameworks, including:

• ISO 9001 Quality Management Systems
• REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals)
• GHS (Globally Harmonized System of Classification and Labelling of Chemicals)

3. Commitment to Continuous Improvement

We regularly review our products and processes,  and use customer feedback to drive continuous improvement. Quality is a shared responsibility across every level of the organization.

4. Innovation and Sustainable Practices

We are committed to developing smarter, safer, and more environmentally responsible solutions. This includes reducing VOC emissions, improving energy efficiency, utilizing bio-polyols based on natural plant materials as well as recycled waste product and embracing circular chemistry where possible.

5. Quality by Design

From laboratory development to full-scale manufacture, our formulations are engineered using robust quality-by-design principles. Batch consistency, traceability, and material integrity are monitored throughout the process.

6. Training and Empowerment

All staff are trained to uphold our quality standards. We cultivate a culture of accountability, where each team member understands their role in delivering excellence.

7. Supplier Quality Assurance

We engage only with qualified suppliers and maintain strong relationships to ensure the integrity of our raw materials and continuity of supply.